Payment Methods & Policies
Accepted Payments
- Wire Transfer, Direct Bank Transfer or INTERAC e-Transfer
- VISA/MasterCard (courses and books only – NOT available for spectrometers)
- PayPal (4.0% surcharge applies to recover processing fees)
Important: We do not accept Western Union, cash services, Bank of America transfers, or payments from P.O. Box addresses. Allow 5-10 business days for bank clearance.
Currency & Pricing
All prices listed in CAD$. Due to fluctuating exchange rates, international customers may be quoted in USD for consistency, but final invoicing will specify currency clearly. Foreign buyers should account for currency exchange rates and potential bank fees for international transactions.
Pro Forma Invoices
Foreign buyers can request pro forma invoices at checkout. All wire transfers must comply with FINTRAC Guidelines. Invoices have expiry dates – unpaid orders are automatically removed.
Shipping & Delivery
Domestic Canada
- GST/HST: 5% added to all orders
- British Columbia: Additional 7% PST (total 12%)
- Free shipping available on select instruments
International
- No tax added for foreign destinations
- Shipping restrictions: Unable to ship to India, Russia, Africa, and several other countries
- Carrier: FedEx for most international shipments
- Delivery times: 6-10 business days typically
Important Shipping Notes
- Packages must be signed by authorized adults only
- Recent fraud incidents require verification of recipient identity
- Consider pickup at authorized FedEx locations for high-value items
- Ensure business insurance covers shipping fraud
- Current Restriction: USA deliveries suspended due to imposed tariffs
Shipping Restrictions
Cannot ship to: India, Russia, Africa, and several other countries due to lack of local technical support and high shipping/customs costs.
Special Restrictions:
- Lithium Battery Products: Additional regulations apply – contact us for availability
- European Union: Lithium battery items only available with spectrometer purchases
- Class 3B Laser Devices: Check import restrictions in your country before ordering
Legal & Warranty Information
General Terms
- All purchases subject to our Terms and Conditions of Sale
- Refund policy applies to all transactions
- Students must register individually regardless of payment source
Manufacturer Information
- Gemlab Research & Technology is the exclusive manufacturer and worldwide distributor of all spectrometers. We do not use third-party distributors or resellers.
- Business Registration: GST#831396643RT001 PST-1012-2635
Technical Support
- Products require experienced gemmologist operation
- Online database access included
- Video-conferencing support available
- Software updates always free