Overview
Upgrade service for GL Gem Spectrometer models 2012-2015/16 (software version 2.xx) to current 2017+ specifications. Transforms older units with new motherboard, improved performance, and latest software capabilities.
Eligible Models: 2012, 2013, 2014, 2015, 2016 (first generation) GL Gem Spectrometers
Software Version: Currently running version 2.xx
Upgrade Features
Hardware Improvements
- New Motherboard: Latest generation electronics
- Signal/Noise Ratio: Improved to 500:1 with fast averaging
- Detector Upgrade: Toshiba TCD1304DG linear array (3648 pixels)
- Diffraction Filter: Eliminates second-order effects for UV excitation and laser sources
- PL Spectroscopy Ready: Enhanced compatibility for photoluminescence applications
Software Enhancement
- Version: Real-time “Point & Shoot” GLGemSpec v3.xx
- User Interface: Streamlined operation with improved functionality
- Spectral Library: Integrated fast-search library with 250+ gem references
- Reference Types: Gemstones, diamonds, and PL405 spectra
- Search Function: Experimental fast-matching capability
Documentation Package
- USB Stick: Complete instructional package
- Setup Guide: Updated installation and operation instructions
- Reference Materials: Enhanced technical documentation
Upgrade Process
Shipping Your Unit
- Purchase upgrade service
- Receive return shipping instructions via email
- Ship Only: Spectrometer unit (exclude light holder, USB cable, power adapter)
- Recommended Carriers: FedEx Economy or national postal service
- Required Marking: “RETURN FOR REPAIR ($5 commercial value)”
- Insurance: Include brokerage service in shipping fee; consider additional insurance
Processing Timeline
- Turnaround Time: 2-3 weeks from receipt
- Service Location: Vancouver, BC, Canada
- Return Shipping: Included in service price (see shipping costs below)
Customs Considerations
- Goods entering Canada must clear customs
- Taxes paid on declared value (typically non-recoverable)
- UPS/FedEx Ground Service may incur $100+ brokerage fees
- Consider postal service to minimize additional fees
Pricing & Shipping
Service Price
- Upgrade Cost: US$ 600 CAD $820
- Payment Methods: Standard store payment options accepted
Return Shipping (Included)
- Canada: FREE
- Continental USA: FREE via DHL (3-5 business days)
- International: CAD $260 via FedEx (6-10 business days)
Technical Specifications
Performance Improvements
- Signal Quality: 500:1 signal-to-noise ratio
- Processing Speed: Fast averaging capabilities
- Spectral Range: Enhanced performance across full range
- Integration: Better compatibility with external light sources
Software Capabilities
- Real-time Processing: Immediate spectral display and analysis
- Library Integration: Built-in reference database
- Export Functions: Enhanced data export and analysis options
- Compatibility: Windows support maintained
Service Limitations
What’s Not Included
- Original Accessories: Light holder, cables, adapters remain with customer
- Shipping To Us: Customer responsibility and cost
- Customs/Duties: Any fees for cross-border shipping
- Extended Warranty: Standard warranty terms apply post-upgrade
Important Notes
- Service available for eligible models only
- Original purchase documentation may be requested
- Unit must be functional before upgrade (basic operation required)
- Damage during shipping voids upgrade eligibility
Contact Information
Pre-Service Questions
- Contact us for model verification and eligibility confirmation
- Shipping guidance provided after purchase
- Service requirements and process details available
Service Tracking
- Tracking information provided for return shipment
- Status updates available upon request